NeoNetpoint is a Next Generation Consulting, Network Engineering, Security and Process development company. By combining business management insight with information technology, operations experience and process development expertise and our process oriented approach; our solutions are targeted to meet your actual business needs.      

We leverage the advantages and strengths of the Zachman Framework, TMForum Frameworkx and ITIL v.3, along with ITU-T and IEEE standards to provide our clients with a cohesive industry standard methodology in all our consulting and development engagements.

In essence, these Frameworks and Methodologies describe an approach for analyzing, designing and generating optimum solutions for your business and operations requirements; aligning business and services models to optimize the processes and applications that are essential to survival in today’s rapidly emerging technological environment and evolving end user services demands.


The Zachman Framework is an Enterprise Architecture ontology. It is a fundamental structure for Enterprise Architecture which provides a formal and structured way of viewing and defining an enterprise. The ontology is a two dimensional categorization representation that reflects the junction between two historical classifications. The first are the ancient interrogatives of: What, How, When, Who, Where, and Why. The second is the transformation of an abstract idea into a reality. The Zachman Framework reification transformations are: Identification, Definition, Representation, Specification, Configuration and Instantiation.
Therefore the Zachman Framework is not a methodology in that it does not involve any specific method or process for collecting, managing, or using the information that it describes; rather, it is an ontology for organizing the design documents, specifications, and models and to take into account both who they are for and what particular issue is being addressed.

The Zachman Framework

The TMForum is the leading global member association for Technology and Digital Business. From communications service provider to digital service provider and the ‘software-defined telcos, it is focused on the core needs of today’s service providers, Next Generation Businesses, Smart Cities and Technological challenges.


They provide a platform for hundreds of global members across a wide range of industries – communications, technology, cities and municipal government, finance, and healthcare to collaborate and partner to co-create, prototype, deliver, and monetize innovative digital services for their billions of customers.

The Forum Frameworx is a Service Oriented integrated Business Architecture comprised of the Forum’s Business Process Framework (eTOM) Information Framework (SID), Applications Framework (TAM) models and best practices. These practices remain at the forefront of digital business transformation.

The information Technology Infrastructure Library (ITIL, v3) is a set of concepts, practices,  processes, procedures, tasks, and checklists which are not organization-specific and can be tailored to the IT infrastructure of the organization.

Although ITIL underpins ISO/IEC 20000,  there are some differences between the  ISO 20000 standard and the ITIL framework. It allows the  organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

itil v321

The IT Service Management Forum (itSMF) is an independent, internationl, not-for-profit, Global organization of IT Service Management (ITSM) Professionals. Around the operation of IT services the itSMF collects, develops and publishes “best practice”, supports education and training, discusses the development of ITSM tools and has a strong interest in the international ISO/IEC 20000 standard.

In addition the recent work between the itSMF and the TMF has provided a method and standard for mapping the eTOM and ITIL processes. When combined they provide a much more holistic solution to best meet your particular business, infrastructure and operations needs.